We carefully inspect and pack every order before shipment.
However, in rare cases, items may be damaged during transit or parts of an order may be missing.
Please review the policy below so we can assist you as quickly as possible.

 

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• Clear photos of the damaged item
• Photos of the original packaging, including the shipping label

Once verified, we will offer one of the following solutions, depending on the situation:

• A replacement item
• A partial or full refund

Please note that minor packaging imperfections that do not affect product use are not considered damage.

 

Missing Items

If part of your order is missing, please contact us within 7 days of delivery.

In some cases, items may be shipped separately.
Please check your shipping confirmation email to see if multiple packages were sent.

All missing item claims are subject to verification before approval.
This may include reviewing shipment weight records, delivery confirmation, and packaging photos.

If an item is confirmed missing, we will:

• Reship the missing item at no additional cost, or
• Issue a refund for the missing item

 

Important Notes

• Claims submitted after 7 days of delivery may not be eligible for review.
• We are not responsible for damage caused by improper use, normal wear and tear, or misuse.
• We may request additional information as needed to process your claim.

 

How to Contact Us

Please reach out to our support team via the Contact Us page.
Our team typically responds within 24–48 business hours.

We appreciate your understanding and are committed to ensuring a smooth and trustworthy shopping experience.