Every pet is family.If you have any questions about our products, orders, or your pet’s needs,don’t hesitate to reach out — we’re always happy to help.
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FAQs
Have a quick question? Check our FAQs for a quick answer
Office
1547 Avenida Selva, Fullerton California USA
Email us
contact.arcenciel.co@gmail.com
Inbox
00:00AM - 24:00PM
Made with care for the pets we love.
We choose products we would confidently give to our own dogs.
Simple ingredients. Honest choices.
No unnecessary additives—only thoughtfully selected products for your pet’s well-being.
Here to help—before and after your purchase.
Our team is always happy to answer your questions and support you.
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Frequently Asked Questions
We guarantee resolution. Contact our 24/7 support team immediately with photos. We will arrange a replacement at no extra cost or process a full refund.
We prioritize superior craftsmanship. Every piece in our collection undergoes a multi-point quality check to meet our high standards for durability and design.
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We offer effortless returns. If you are not completely satisfied, you can initiate a return within 30 days of delivery. Please see our full policy for details.
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
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